Cancellation policy

Last updated: 30 October 2026

How LUCO subscriptions work

Choose how many bags you'd like (1, 2 or 3 × 250g) and how often (every 2, 4 or 6 weeks). Your first delivery is charged when you place your order. After that, we charge the payment method you used and send your next delivery automatically on your chosen schedule, until you cancel.

Price

You pay the same price as a one-off order, plus any delivery charge (free on deliveries of £15 and over). If our prices change, we'll email you before your next payment is taken at the new price, so you can change or cancel first.

Skip, change, pause or cancel

There's no minimum term. You can skip a delivery, change how often LUCO arrives, change the number of bags, pause or cancel at any time from your account. Changes need to be made before your next billing date to apply to that delivery. You can also email hello@drinkluco.co.uk and we'll do it for you.

Your right to cancel

You can cancel within 14 days of receiving your first delivery under our Refund policy. Every delivery is covered by our Refund policy for damaged, faulty or incorrect items.

Payment

Subscriptions can be paid by debit or credit card, Apple Pay, Google Pay or Shop Pay. PayPal isn't available for subscriptions. If a payment fails, we'll email you and try again; if it still can't be taken, we may pause your subscription.

Contact

The Lupin Bean Company Ltd, trading as LUCO. Registered in England and Wales, company number 17249546. Registered office: 9 Cliff Lane, Leeds, LS6 2DS. Email hello@drinkluco.co.uk.